Exchanges & Return Policy

Exchanges

Exchanges may be made only within 14 days from the date of purchase provided that the products are still in good and unused condition, with original packaging. Should the product not be in original condition, please contact us at lite@cziplee.com before returning it. CzipLite reserves the right not to exchange the products if they do not fulfill the requirements as stated prior.

Refunds

Refunds may only be available on a case by case basis and will only be made via store credit. CzipLite reserves the right to not give any refunds, even if the original receipt is presented. 

How do I make a return?

If for whatever reason you'd like to exchange or return your purchase, simply contact us at lite@cziplee.com, or Whatsapp us at +6012 219 1559 with your order number, the product you want to exchange or return, and the reason for exchange and return. We will require you to send the item back to us for inspection and processing first before we can arrange for the new item to be shipped out to you. Any shipping costs for returning the item to us will be borne by the customer. CzipLite will not be held responsible if returned items are damaged or lost in transit.

Sale & Bulk Orders

Products purchased in large quantities, at reduced rates may not be returned or exchanged.

Warranty Returns

In the rare case that you receive a faulty or damaged product upon delivery, simply e-mail us (via the process above) and we will arrange to have the item replaced.

All faulty/damaged goods must be returned to us for inspection.

We recommend that you return your unwanted items using registered post or trackable courier. We will not be held responsible if returned items are lost in transit. If the item is faulty, damaged, or significantly not as described, CzipLite will cover all postage costs and provide a full refund via store credit.

Incorrect Delivery Returns

We try our very best to avoid this, but if you think you've received the wrong item, then simply lodge a return by contacting us at lite@cziplee.com, or Whatsapp us at +6012 219 1559.