Shipping

When will my order ship?

  1. Fully paid orders will usually be dispatched within 3 business days
  2. Please note that we try our best, but there may be some dispatch delays especially during sales or holiday periods. 
  3. Orders are dispatched Monday to Friday (Malaysian hours) and not on weekends or public holidays.
  4. Our daily processing cut off time is 1800hrs (Standard Malaysian Time, UTC+8.00), Monday to Friday.
  5. All shipment quotes are based on delivery address and not billing address.

How do I track my order?

  1. Tracking numbers are sent in your Shipping Confirmation/Fulfilment email, sent once your order is ready for pick-up by our courier partners.
  2. You can track your order by clicking the link in your email.
  3. Delivery times after pick up will depend on the courier's delivery service.
  4. In order to help delivery, it is best to provide full contact details including telephone and email address so you can be contacted locally if there are problems with delivery.

ORDERS WITHIN MALAYSIA

We use NinjaVan delivery services. This is an express and trackable service. Estimated delivery times are between 2-5 business days, after fulfilment. Please note that delivery times may sometimes be longer due to public holidays and festive seasons. If you prefer to use another delivery service, do write to us at lite@cziplee.com and we will see what we can do!
  • Delivers on Monday-Friday. Does not deliver on Saturdays/Sundays, or public holidays.

In-store pick-up

If you'd like to visit the store to pick-up your purchases, you can choose a time slot for collection upon checkout. Please do note that orders take a minimum of 1 hour to process and pack before it is ready for collection. There is also a maximum of 10 slots per hour for in-store pickup so please do select another time slot if your first choice is fully taken. In the event that you do not turn up at the store to collect your order, we will hold it for a maximum of 7 working days before contacting you to arrange for shipping. Any shipping costs not collected upon checkout will then be charged to you.


Shipping Times within Peninsular Malaysia

DestinationMajor Cities/Town Shipping (business days)Out of Delivery Area (ODA) Shipping (business days)
Peninsular Malaysia2 to 33 to 5

Shipping Times to East Malaysia (Sabah & Sarawak)


Destination Country

Major Cities/Town Shipping (business days)

Out of Delivery Area (ODA) Shipping (business days)

East Malaysia (Sabah & Sarawak)

3 to 5

5 to 7

INTERNATIONAL ORDERS

International orders are subject to weight-calculated shipping charges. We ship to selected international destinations. Countries outside of Malaysia will receive orders in approximately 5-30 business days (orders often arrive sooner than this, but transit time varies based on destination country and performance of postal service/s). You can select the relevant country in the checkout section of the store. We will do our best to ensure your delivery arrives as soon as possible. You may be liable for the destination country’s taxes, please check this prior to ordering. CzipLite will not be responsible for any duties or charges incurred at the recipient country nor can we under-declare the value of the shipment.
This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel (ideally a work/office address you know will be attended).

  • Can deliver to Street Address ONLY
  • CANNOT deliver to PO BOX

About Customs, Duties & Taxes

  • Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
  • Countries that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.

Terms & Conditions

Each item in your order is sold by CzipLee Lite Sdn Bhd. 

Those items for shipment to countries outside of the Malaysia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

These terms and conditions are in addition to the standard Conditions of Use of the CzipLee website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the Malaysia.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from CzipLee.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

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Contact Us
  • +6012 219 1559 (WhatsApp Only)
  • lite@cziplee.com
  • CzipLee Southkey
    @Village Grocer
    Lot At-2, Lower Ground Floor,
    The Mall, Mid Valley Southkey,
    No. 1, Persiaran Southkey 1,
    80150 Johor Bahru

CzipLee Retail Sdn Bhd (1300967A) © 2020. All Rights Reserved.